Multi-channel AI chat — website, Telegram, WhatsApp — grounded in your knowledge base with smart email escalation.
A multi-channel AI chatbot that answers user questions from a Practice-defined knowledge base across the Practice's website (embedded chat widget), Telegram, and WhatsApp. The agent can escalate to Practice-configured email recipients when it can't resolve a question, and a daily digest email summarises every conversation across all channels.
Pay only for the actions your agent performs
Chat Message
Charged on every inbound user message (web, Telegram text, Telegram voice, WhatsApp text, WhatsApp voice). One credit per message. Outbound bot replies are not separately billed.
Drop a single `<script>` tag onto any page and your customers see an AI chat bubble that answers in real time, using your knowledge base.
Connect your own Telegram bot and/or your Twilio WhatsApp number. The same AI answers across all channels, with a shared escalation policy.
Add up to 10 named knowledge entries directly in your setup form — or pick them from your BAC Knowledge Base library (website crawl, document, or pasted text). The AI grounds every reply in your content.
When the AI can't resolve a request, it emails the right person on your team with the user's contact details and a conversation summary.
One email per day summarising every customer conversation since the last digest — across every channel.
Resources needed to run this agent. Bring your own accounts to get started.
For: Telegram Bot
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